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Privacy Policy

Privacy Policy

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Real Mentor Pty Ltd 146 891 187 23 Last updated: 1 July 2026

This Privacy Policy explains how Real Mentor Pty Ltd handles your personal information across our company website and all of our platforms. Please read it together with our Terms of Service.

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1. Who we are

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Real Mentor Pty Ltd 146 891 187 23 ("Real Mentor", "we", "us" or "our") is an Australian company. We are the operator of the following websites and platforms, and this Privacy Policy applies to all of them:

 

Whichever of our platforms you use, Real Mentor Pty Ltd is the entity responsible for your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. The information we collect

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The information we collect depends on which platform you use and how you interact with us. It may include:

Account and contact information

  • Your name, email address, and phone number

  • Business details, such as business or trading name, and role

  • Login credentials and account settings

Payment information

  • Subscription plan and billing history

  • Payments are processed by our payment provider, Stripe. We do not store your full card number. Card details are collected and held securely by Stripe.

Information specific to each platform

  • Tax Dump: receipt images and documents you upload, the financial, GST and tax-related details drawn from them, the entities, properties or funds you track, and the recipient email addresses you use when you send a report to an accountant.

  • Real Proposal: the listing, property and proposal content you create, and related real estate information.

  • Realitin: lead and prospect information, and details about your real estate agency.

Technical and usage information

  • Device and browser information, IP address, and general location

  • How you use our platforms, including pages visited and features used

  • Cookies and similar technologies (see section 8)

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3. How we collect your information

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  • Directly from you when you sign up, subscribe, upload content, contact us, or use our platforms.

  • Automatically as you use our platforms, through cookies and analytics tools.

  • From third parties, such as our payment and sign-in providers, where you choose to use them (for example, signing in with a third-party account).

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4. Why we use your information

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We use personal information to:

  • Provide, operate and maintain our platforms and the features you use

  • Set up and manage your account and subscription

  • Process payments and send receipts and billing notices

  • Respond to your enquiries and provide customer support

  • Send you service messages, and, where permitted, updates about our products

  • Improve, secure and develop our platforms

  • Meet our legal, tax and regulatory obligations

Where we rely on your consent to send marketing communications, you can opt out at any time using the unsubscribe link or by contacting us.

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5. When we disclose your information

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We do not sell your personal information. We may share it with:

  • Service providers who help us run our platforms, including payment processing, email delivery, authentication and sign-in, cloud hosting, file and image storage, and analytics.

  • Professional advisers, such as accountants and lawyers, where reasonably required.

  • Authorities or other parties where required or authorised by law.

  • A buyer or successor in the event of a sale, merger or restructure of our business.

We only share what is reasonably necessary, and we require our service providers to protect your information.

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6. Overseas disclosure

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Some of our service providers store or process information outside Australia, including in the United States and other countries. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

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7. How we protect your information

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We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure hosting, encryption in transit, and restricted access. No system can be guaranteed to be completely secure, and you also play a part by keeping your login details confidential.

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8. Cookies and analytics

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We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platforms are used. You can control cookies through your browser settings, although some features may not work properly if you disable them.

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9. How long we keep your information

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We keep personal information for as long as needed to provide our services and to meet our legal, tax and record-keeping obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

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10. Your rights

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You may ask us to:

  • Access the personal information we hold about you

  • Correct information that is inaccurate or out of date

  • Stop sending you marketing communications

To make a request, contact us using the details in section 13. We may need to verify your identity first. If you are not satisfied with how we handle your request or a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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11. Children

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Our platforms are intended for business and adult users and are not directed at children. We do not knowingly collect personal information from children.

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12. Third-party links

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Our platforms may link to third-party websites and services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

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13. Changes to this policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the "Last updated" date shows when it was last changed.

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14. Contact us

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If you have a question, request or complaint about privacy, please contact:

Real Mentor Pty Ltd ABN 146 891 187 23 Level 2, 351 Burwood Highway, Forest Hill, Vic 3131 Email: christian@realmentor.com.au

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